CSOs play a critical role in guiding organizations through the recovery process after significant outages. As the overseers of security infrastructure, they shoulder the responsibility of addressing disruptions swiftly and effectively, becoming first responders in crises like the one on July 19th.

By fostering client engagement, providing ongoing education, and validating team efforts, CSOs cultivate a culture of shared security responsibility. This translates to a more secure client environment and, ultimately, increased client satisfaction.