There was no zero-day exploit. No nation-state attacker. No headline-grabbing malware strain. Just a phishing email. Caught by the SOC. Flagged in the queue. Ignored by an analyst who didn’t bother to dig deeper. The ransomware that followed took less than 48 hours to bring the company to its knees.

By fostering client engagement, providing ongoing education, and validating team efforts, CSOs cultivate a culture of shared security responsibility. This translates to a more secure client environment and, ultimately, increased client satisfaction.